Responsible Gaming at hk88

Our Commitment to Safe Play

At hk88, responsible gaming is not a regulatory checkbox — it is a genuine, day-to-day commitment to the well-being of every player who uses our platform. We understand that for the vast majority of our players in Dhaka, Chittagong, Sylhet and across Bangladesh, betting on cricket, slots and live casino is a form of entertainment. It is meant to be fun, social and exciting — not a source of financial stress or personal hardship.

However, we also acknowledge that for a small number of people, gambling can develop into a habit that is difficult to control. Problem gambling can affect anyone — regardless of income, education, or background. hk88 takes this seriously and provides a comprehensive suite of responsible gaming tools that are available to every registered player at no charge, at any time.

This page explains all the responsible gaming tools available on hk88, the warning signs of problem gambling to watch for, how to set personal limits, and how to reach our dedicated support team if you or someone you know needs help. Reading this page carefully is one of the most important things you can do before placing your first bet.

hk88 offers six built-in tools to help you stay in control of your gaming activity. You can access all of these through your account settings or by contacting our support team directly.

Deposit limits are one of the most effective tools for keeping your spending in check. On hk88, you can set a maximum deposit amount that applies across all payment methods — whether you use bKash, Nagad or Rocket. Limits can be set for a daily, weekly or monthly period.

• Once a deposit limit is active, you cannot deposit more than your set amount within the chosen period, regardless of which payment method you use.
• You may reduce your deposit limit at any time and the reduction takes effect immediately.
• If you wish to increase a deposit limit, a mandatory cooling-off period applies before the higher limit takes effect. This prevents impulsive decisions made in the heat of the moment.
• Contact [email protected] to set or adjust your deposit limit at any time, or use the self-service option in your account settings.

Sometimes the right call is simply to step away for a while. The hk88 time-out feature lets you pause your account for a short defined period without closing it permanently. During a time-out, your account remains open but all betting and gaming activity is suspended. You will not be able to deposit or place bets until the time-out period has ended.

• Available time-out periods: 24 hours, 7 days, or 30 days. Choose the period that best suits your situation.
• Any active bonuses on your account will be paused for the duration of the time-out. Bonus validity periods are extended accordingly so you do not lose out.
• A time-out cannot be ended early once it has been activated. This is by design — it ensures the cooling-off period serves its purpose.

Self-exclusion is the most serious responsible gaming measure available on hk88. If you feel that gambling is causing you significant financial, emotional or personal problems, self-exclusion is the right tool to use. When you self-exclude, your hk88 account is completely deactivated for the duration of the exclusion period. You will not be able to log in, deposit, bet or claim bonuses.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period. Self-exclusion requests are processed within 24 hours. Choose from the following periods:

Problem gambling does not always announce itself loudly. It often develops gradually, and many people do not realise they have crossed a line until the consequences are already serious. The following are common warning signs that gambling may be becoming a problem — for yourself or someone you know.

Not sure if gambling is becoming a problem for you? The following questions are a simple self-assessment tool. Answer them honestly — nobody else will see your answers. If you answer "yes" to two or more questions, we strongly encourage you to contact our support team or use one of our responsible gaming tools.

hk88 is strictly a platform for adults aged 21 and above. We take the protection of minors with the utmost seriousness and have multiple safeguards in place to prevent underage gambling. If you share a device with younger family members — including teenagers — please take the following precautions.

• Never share your hk88 account login credentials with anyone, including other adults in your household. Your account is for your personal use only.
• Always log out of your hk88 account when you are finished playing, especially if you are using a shared device such as a family tablet or shared phone.
• Enable parental control software on shared devices to prevent children from accessing gambling platforms. Several free parental control apps are available for both Android and iOS devices.

Even if gambling is not currently a problem for you, these practical tips can help you keep it that way. Responsible gaming is about building good habits from the start — before issues arise.

• Set a budget before you start — decide the maximum amount you are comfortable losing before you open the hk88 app, and stick to that figure regardless of what happens during the session.
• Never bet money you cannot afford to lose — gambling funds should come from discretionary entertainment budget, not from rent, food, utility bills or any other essential expense.
• Take regular breaks during gaming sessions — use the hk88 reality check feature to receive reminders every 30 or 60 minutes. Stepping away, even briefly, helps you stay clear-headed and in control.
• Do not gamble when you are emotionally vulnerable — avoid betting when you are stressed, upset, drunk, or feeling low. Emotional states impair judgement and lead to riskier decisions.
• Treat gambling as entertainment, not income — there is no reliable way to profit consistently from gambling. Approach every session as a form of paid entertainment, the same way you might pay for a cricket match ticket.
• Keep gambling in balance with other activities — maintain hobbies, social connections and physical activity outside of the Platform. A well-rounded life makes it easier to keep gambling in its proper place.

If gambling has become a problem for you or someone close to you, please reach out. You do not have to deal with this alone. The hk88 support team is available 24 hours a day, 7 days a week, every day of the year including Eid, Durga Puja and other public holidays in Bangladesh. All responsible gaming enquiries are handled with complete confidentiality.