hk88 Privacy Policy

Overview

This Privacy Policy ("Policy") explains how hk88 ("we", "us", "our") collects, processes, stores and protects the personal data of individuals ("you", "the Player") who access or use the hk88 Platform available at hk88.vin. This Policy applies to all users of the Platform regardless of the device or method used to access it, and forms part of our broader Terms and Conditions.

hk88 is committed to handling your personal data responsibly and in accordance with applicable data protection standards. We collect only the data that is necessary for us to provide you with a safe, reliable and personalised gaming experience, and we take all reasonable steps to protect that data from unauthorised access, disclosure or misuse. By using the hk88 Platform, you acknowledge that you have read and understood this Policy.

When you register an account, use the hk88 Platform or interact with our support team, hk88 may collect the following categories of personal data. We collect this data directly from you at the point of registration or account activity, and indirectly through your use of the Platform (for example, through cookies and device information).

hk88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information as part of its standard account registration or gaming service. If, in exceptional circumstances, such data is required for a specific compliance purpose, we will seek your explicit consent at that time and explain why it is needed.

hk88 uses the personal data collected from you for the following specific purposes. In each case the processing activity is linked to a defined lawful basis described in Section 3 of this Policy.

• Account creation and management: to register your account, verify your identity and age, maintain your account settings and preferences, and to communicate with you about your account status.
• Provision of gaming services: to operate and deliver cricket betting markets, live casino games, slots, crash games and all other Platform products, and to process your bets, deposits and withdrawals accurately.
• Anti-fraud and security: to detect, investigate and prevent fraudulent activity, money laundering, collusion, multi-accounting and other forms of prohibited activity, and to protect the integrity of the Platform and all players.
• Responsible gaming: to monitor your gaming patterns for signs of problem gambling, to apply self-imposed limits you have set on your account, and to communicate with you if our responsible gaming tools indicate that support may be needed.
• Customer support: to respond to your queries, process complaints, resolve disputes, and to maintain a record of communications for quality assurance and dispute resolution purposes.
• Marketing and promotions: to send you information about hk88 promotions, BPL and IPL season offers, new game releases and other relevant updates, where you have consented to receive such communications or where we have a legitimate interest in contacting existing customers.

hk88 processes personal data only where there is a valid and lawful basis for doing so. The following legal bases apply to the processing activities described in this Policy.

• Contract performance: Processing necessary to perform our contractual obligations to you under the Terms and Conditions — including account management, bet settlement, payment processing and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering obligations, age verification requirements and the retention of financial transaction records.
• Legitimate interests: Processing conducted for hk88's legitimate interests, including fraud prevention, Platform security, responsible gaming monitoring and the improvement of our services — where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific and informed consent — for example, for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

hk88 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your personal data only with the following categories of recipient, and only to the extent necessary for the stated purpose.

• Payment processors: Mobile financial service providers (bKash, Nagad, Rocket, Upay) and any bank or payment gateway involved in processing your deposits and withdrawals. These parties receive only the transaction data required to complete the payment.
• Game providers and platform technology partners: Third-party game studios (such as Evolution Gaming, Pragmatic Play, Spribe and Ezugi) and infrastructure providers whose systems are integrated into the Platform. These partners operate under data processing agreements with hk88 and are prohibited from using your data for any purpose other than delivering the contracted service.
• Fraud prevention and compliance agencies: Specialist third parties engaged to assist with anti-money-laundering checks, age verification, identity verification and fraud detection. These parties process your data strictly under instruction from hk88 and in accordance with applicable law.
• Competent authorities: Law enforcement agencies, courts, regulators or other government bodies where hk88 is required by law, court order or regulatory direction to disclose personal data. hk88 will disclose only the minimum data required to comply with such a request.

All financial transactions on hk88 are conducted in Bangladeshi Taka (BDT) through mobile financial service providers including bKash, Nagad and Rocket. When you make a deposit or withdrawal, hk88 receives confirmation of the transaction from your mobile financial service provider, including the transaction reference, amount and the mobile number associated with the sending or receiving wallet. hk88 does not have access to your full mobile banking PIN or any authentication credentials held by your mobile financial service provider.

Payment transaction data is retained by hk88 for a minimum period required by applicable financial record-keeping standards. This data is used solely for the purposes of processing your transactions, resolving payment disputes, conducting anti-money-laundering checks and complying with applicable regulatory requirements. Payment records are not used for marketing profiling purposes.

hk88 uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences and analyse how the Platform is used. The following types of cookies are used on hk88.

You can manage or disable non-essential cookies through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of some features on the Platform. hk88 does not use third-party advertising cookies or cross-site tracking technologies to target you with advertisements on other websites or apps.

hk88 retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide.

• Active account data: Retained for the full duration of your account being open and active on the Platform, plus a minimum period after account closure as required by applicable financial and compliance standards.
• Financial transaction records: Retained for a minimum period as required by applicable financial regulations. These records must be available for inspection by competent authorities on request.
• Marketing data: Retained until you withdraw consent for marketing communications, after which it will be deleted or anonymised within a reasonable administrative period. Withdrawal of marketing consent does not trigger deletion of your account or transaction data, which is governed by separate retention rules.

hk88 respects your rights in relation to your personal data. The following rights are available to you as a player on the Platform. To exercise any of these rights, please contact us at [email protected] with a clear description of your request.

• Right of access: You may request a copy of the personal data hk88 holds about you, together with information about how it is processed, where it is stored, and with whom it has been shared.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data hk88 holds about you. Some data (for example, verified identity documents) cannot be corrected without resubmitting the relevant verification document.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where processing is unlawful. Note that certain data must be retained for legal and compliance reasons even after an erasure request.
• Right to restriction: You may request that hk88 restrict the processing of your personal data in certain circumstances — for example, while a disputed accuracy point is being verified, or while you have objected to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or contract performance and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used and machine-readable format.
• Right to object: You may object to processing of your personal data where the legal basis is legitimate interests. hk88 will cease processing unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where processing is necessary for the establishment, exercise or defence of legal claims.

hk88 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction or alteration. The following measures are in place across the Platform.

• 256-bit SSL/TLS encryption on all data transmissions between your device and the hk88 Platform, ensuring that your login credentials, account data and payment information cannot be intercepted in transit.
• Access controls: Strict internal access controls limiting which hk88 staff members can access personal data, based on their role and the minimum data required to perform their function. All staff with data access undergo regular security training.
• Secure data storage: Player account data and financial records are stored on secured servers with restricted physical and logical access. Sensitive data fields (such as passwords) are stored in hashed, non-reversible form.
• Incident response: hk88 maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, hk88 will notify affected players as soon as practicable and take all reasonable steps to mitigate the impact of the breach.

While hk88 takes all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. Players are advised to keep their account login credentials confidential, use a strong and unique password, and contact hk88 support immediately if they suspect any unauthorised access to their account.

The hk88 Platform is strictly for adults aged 21 and above. hk88 does not knowingly collect personal data from individuals under the age of 21. If hk88 becomes aware that personal data has been collected from a person under 21 without the knowledge or consent required under applicable law, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered an account on hk88, please contact us immediately at [email protected].

hk88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When we make material changes to this Policy, we will endeavour to provide reasonable advance notice to affected players via the contact details registered on their account or via a prominent notice on the Platform. The updated Policy will display the revised effective date at the top of this page.

Your continued use of the hk88 Platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with a revised Policy, you should cease using the Platform and may close your account by contacting [email protected]. We recommend reviewing this Policy periodically to stay informed of how hk88 protects your personal data.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the hk88 data team using the details below. We will respond to all privacy-related enquiries as promptly as possible.